Return Guidelines:

We can appropriately address your concerns within 14 days from when you receive your order.

 

• We are currently not accepting full product returns, all sales are final.
• If you have received a product with damaged/broken parts or a defective product we will send you a replacement part at no extra cost.

 

Exchanges:

We are unable to process any exchanges at this time. 

 

How to process a Return:

We are currently not accepting returns and are unable to process any exchanges. 

 

If you have received the wrong product/ defect product or damaged goods, simply email customerservice@anchorworks.cool with “Return Request” as the subject. 

• In your email, please include your order number, complaint and *pictures of the product. 

Our customer service team will get back to you within 24-48 hours.